Collections Representative (Inbound) - San Mateo

Job Locations PH-Rizal-San Mateo
Posted Date 1 month ago(1/4/2023 4:07 AM)
Requisition ID
2023-S274
# Of Equipment Required
20
Category (Portal Searching)
Operations

Overview

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

 

Customer Support Representative | Hybrid Set-up | Collections 

 

Do you have a passion for helping find solutions to customer concerns?    

Do you enjoy making genuine connections with clients and assisting them with their needs?   

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our L&D programs to help you become a leader in no time! 

Responsibilities

Work with delightful and easy-to-please customers – Canadians!

  • Connect with our customers through inbound and/or outbound calls to remind them of past due accounts and collect outstanding payments on balances 
  • Review customers’ account details, gather data to understand their situation, and negotiate for the optimal solution for both the company and the customer  
  • Provide outstanding customer service and support by balancing high quality customer experience with effective collection techniques 
  • Help protect the company’s revenue by collecting funds in a timely and efficient manner 

Qualifications

Here is what you will need:

  • Outstanding spoken and written English skills  
  • General PC knowledge 
  • At least a High School Diploma, any field 
  • Collections experience, preferably, but not required 

 

You will fit right in if you have:

  • An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.  
  • A desire for exciting and fast paced work on the customer service floor  
  • The sincerity for being a customer advocate and willingness to go the extra mile  
  • A collaborative spirit that enjoys a variety of challenges 

 

At Quantrics we offer amazing benefits and a competitive salary that include:

  • Hybrid or Work-From-Home Set-up  
  • Performance-based Incentives and Quarterly Salary Increase 
  • Option to earn more with generous Overtime incentives   
  • Health Care Benefits for Employee and 2 FREE Dependents 
  • Unused Sick Leave and Vacation Leave convertible to cash 
  • Life and Accident Insurance 
  • Optical and Mental Health Reimbursement 
  • Medicine Reimbursement for Cardiovascular Disease 
  • 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
  • Employee and Family Assistance Program   
  • Educational Assistance Program 
  • Free Training Programs 
  • Rice, Clothing and Transportation Allowance    
  • Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms 

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