Customer Service Representative - Taytay

Customer Support Representative | Hybrid Set-up | Care 

Do you enjoy talking to people and building meaningful connections with them?  

Do you have a knack for providing answers to queries and recommending solutions to issues that your customers encounter?  

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our L&D programs to help you become a leader in no time! 

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

• Provide outstanding customer service and support by resolving telephone inquiries  
• Diffuse the frustrations of an upset customer looking for a satisfactory solution to their concerns 
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries 

• Enhance customer relationships and contribute to building customer loyalty  
• Sell, cross sell, and upsell the best communication products and services in the market 
• Collaborate with team members to resolve customer issues through e-mail, memos, voicemails, etc. 
• Adopt best practices from experienced CSRs and leaders to enhance customer experience 

Here’s what you’ll need: (Skills/Basic requirements) 

• Outstanding spoken and written English skills  
• General PC knowledge 
• At least a High School Diploma, any field 

• Sales and telco experience, preferably, but not required 

You’ll fit right in if you have: (Soft Skills) 

• The sincerity for being a customer advocate and willingness to go the extra mile   
• An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.   

• A desire for exciting and fast paced work on the customer service floor  
• The sincerity to being a customer advocate and the willingness to go the extra mile  
• A collaborative spirit that enjoys a variety of challenges 

At Quantrics, we not only offer various job opportunities, and a competitive salary but we also offer amazing benefits such as... 

• Hybrid or Work-From-Home Set-up  
• Performance-based Incentives and Quarterly Salary Increase 
• Option to earn more with generous Overtime incentives   
• Health Care Benefits for Employee and 2 FREE Dependents 
• Unused Sick Leave and Vacation Leave convertible to CASH 

• Life and Accident Insurance 
• Optical and Mental Health Reimbursement 
• Medicine Reimbursement for Cardiovascular Disease 
• 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
• Employee and Family Assistance Program   

• Educational Assistance Program 
• Free Training Programs 
• Rice, Clothing and Transportation Allowance    
• Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms