Chat Support - Taytay

Job Locations PH-Rizal-Taytay
Posted Date 4 weeks ago(1/12/2023 6:42 AM)
Requisition ID
2023-T504
# Of Equipment Required
20
Category (Portal Searching)
Operations

Overview

Chat Representative | Hybrid Set-up | BM eChat 

 

Can you type with good speed and high accuracy?  

Do you pay good attention to detail and are able to quickly provide effective solutions to customers? 

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our L&D programs to help you become a leader in no time! 

 

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

Responsibilities

  • Provide customers with details on product and pricing inquiries via online chat  
  • Provide effective pre-sales and post-sales customer support in a professional and competent manner 
  • Enhance customer relationships and contribute to building customer loyalty   
  • Navigate user-friendly work tools to track calls, gather information, and effectively resolve customer issues or queries 
  • Sell, cross sell, and upsell the best communication products and services in the market  
  • Document customer concerns and review accounts to fully understand the customer’s situation prior to making outbound calls  

Qualifications

Here’s what you’ll need: (Skills/Basic requirements)  

  • Outstanding spoken and written English skills   
  • General PC knowledge  
  • At least a High School Diploma, any field  
  • Sales and telco experience, preferably, but not required   

You’ll fit right in if you have: (Soft Skills) 

  • An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.   
  • A desire for exciting and fast paced work on the customer service floor  
  • The sincerity to being a customer advocate and the willingness to go the extra mile  
  • A collaborative spirit that enjoys a variety of challenges 

At Quantrics we offer amazing benefits and a competitive salary that include: (Comp&Ben) 

  • Hybrid or Work-From-Home Set-up  
  • Performance-based Incentives and Quarterly Salary Increase 
  • Option to earn more with generous Overtime incentives   
  • Health Care Benefits for Employee and 2 FREE Dependents 
  • Unused Sick Leave and Vacation Leave convertible to cash 
  • Life and Accident Insurance 
  • Optical and Mental Health Reimbursement 
  • Medicine Reimbursement for Cardiovascular Disease 
  • 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
  • Employee and Family Assistance Program   
  • Educational Assistance Program 
  • Free Training Programs 
  • Rice, Clothing and Transportation Allowance    
  • Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms 

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