Collections Representative - Naga

Do you find great satisfaction in solving problems and being helpful to others?  

Do you think you are great at building meaningful connections with people? 

Are you someone who loves being a part of a high performing team, where you are working with other like-minded and very talented people? 

Imagine having the opportunity to join an organization that is committed to your professional growth and development.  At Quantrics, you will be a part of our amazing team where our mission is to provide world class customer call center service and support.   You will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing. 

• Connect with our customers through inbound and/or outbound calls to remind them of past due accounts and collect outstanding payments on balances 
• Fully review account details and gather data to understand the customer’s situation and negotiate the optimal solution for both the Company and the customer  

• Provide outstanding customer service and support by balancing high quality customer experience with effective collection techniques 
• Protect the Company’s revenue by collecting funds in a timely and efficient manner 
• Diffuse frustration of an upset customer who is looking for an amicable solution to their unique situation 
• Meet and exceed all individual and team performance targets 

• You are a good negotiator and have excellent interpersonal skills 
• You thrive in the exciting and fast paced nature of customer service and are passionate about being an advocate for the customer and delivering an exceptional experience 
• You are a great multi-tasker and do not get easily flustered when handling many tasks at once 
• You are detail oriented and a natural listener who is solution oriented 

• You are looking to be part of a winning team, to grow within it personally and professionally and possess an appetite to learn and develop 
• You have outstanding spoken and written English skills 
• You have at least one year experience as a collections representative or other similar customer service experience 
• Consistently achieve a 95% attendance reliability monthly 
• You hold “The Frontline 5” in high regard, with an emphasis on resolving and saving 

Call Center Agent Perks

• Competitive salary and benefits package
• Performance Based incentives and contests
• HMO coverage (medical & dental benefits)
• Paid vacation and sick leaves
• Education Assistance
• Day 1 Life Insurance
• Abundant Growth and Development Opportunities
• Perks (subsidized meals)
• Personal Empowerment, Career Development and Global Exposure