Loyalty Representative - San Mateo

Job Locations PH-Rizal-San Mateo
Posted Date 3 weeks ago(1/17/2023 9:27 PM)
Requisition ID
2023-S304
# Of Equipment Required
25
Category (Portal Searching)
Operations

Overview

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

 

Customer Service Representative | Hybrid Set-up | Loyalty 

 

Do you have good conversation skills that can easily win your customer’s loyalty?

Do you enjoy making connections with clients by understanding their needs and helping them find solutions? 

 

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our L&D programs to help you become a leader in no time! 

Responsibilities

Work with delightful and easy to please customers – Canadians!

  • Provide outstanding customer service and support by resolving telephone inquiries from customers 
  • Enhance customer relationships and contribute to building customer loyalty  
  • Stay on top of the company’s products and services, current offers, and promotions 
  • Retain customers by highlighting the benefits of their existing plan and the premium service they are currently enjoying 
  • Track calls and gather information from our computer systems to effectively resolve the customer’s issues or queries 

Qualifications

Here’s what you’ll need:

  • Outstanding spoken and written English skills  
  • General PC knowledge 
  • At least a High School Diploma, any field 
  • Sales and Telco experience, which is preferred, but not required! 

 

You’ll fit right in if you have:

  • An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.   
  • The negotiation skills that could help build customer loyalty 
  • A desire for exciting and fast-paced work on the customer service floor  
  • The sincerity for being a customer advocate and willingness to go the extra mile  

 

At Quantrics we offer amazing benefits and a competitive salary that include:  

  • Hybrid or Work-From-Home Set-up  
  • Performance-based Incentives and Quarterly Salary Increase 
  • Option to earn more with generous Overtime incentives    
  • Health Care Benefits for Employee and 2 FREE Dependents 
  • Unused Sick Leave and Vacation Leave convertible to cash 
  • Life and Accident Insurance 
  • Optical and Mental Health Reimbursement 
  • Medicine Reimbursement for Cardiovascular Disease 
  • 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
  • Employee and Family Assistance Program   
  • Educational Assistance Program 
  • Free Training Programs 
  • Rice, Clothing and Transportation Allowance    
  • Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms 

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