Wireless Operational Support

Job Locations PH-Rizal-Taytay
Posted Date 2 months ago(1/26/2023 10:35 PM)
Requisition ID
# Of Equipment Required
Category (Portal Searching)
Information Technology


Does your passion make you seek for a fast-paced and dynamic working environment?

You just might be who we’re looking for - awesomeness to add to our already amazing Qmunity!

More than just a company of Customer Service Champions, Quantrics is now a leading Digital Services and IT/Software Solutions Provider.

With us, you will get to grow your professional career, work with our award-winning IT Dev Team, and gain fulfillment from significantly contributing to the global digital landscape.


You will have an opportunity to… 

  • Resolve Customer Issues/tickets such as incorrect MB usage in billing, missing notification that are related to our charging systems
  • Execute internal work order requests
  • Investigate and triage problems
  • System monitoring and daily KPI review
  • Alarm response and investigation
  • Be part of 24/7 on call support rotation


Must Have:

  • 3-5 years of experience in technical support or related field
  • Bachelor’s Degree in Computer Science, Engineering, Business or any related field
  • Linux skillset: Sysadmin, file manipulation (grep, awk, sort, curl)
  • Data Base queries: (Mongo, Oracle/MySQL)
  • Tooling: Grafana, ELK/ELG, Zabbix, Splunk, Airflow, PagerDuty
  • Performing API calls (JSON, SOAP etc.)
  • Fundamental networking skillset
  • Experience with wireshark or other packet capture related tools
  • Able to grasp application and business logic

Nice to Have:

  • Experience in using tools such as Jira, Docker, Confluence, process mapping
  • Possess Analytical/Problem Solving and Tracking/Reporting
  • Proactive and concise Communication (Written/verbal)
  • Excellent time management skills
  • Understanding of Agile, DevOps environments

Enjoy the following benefits:

  • Hybrid set up
  • Equipment will be provided  
  • Competitive Salary, Pay per performance, and bonuses!  
  • HMO upon day 1 + 2 dependents free up to 75 y/o
  • 6 months paid maternity/paternity leave 
  • Group life Insurance and so much more!  

If this role sounds exciting to you, click APPLY NOW!


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