SRE System Support Engineer

Enjoy the following benefits: 

• Hybrid set-up
• Equipment will be provided  
• Competitive Salary, Pay per performance, and bonuses!  
• HMO upon day 1 + 2 dependents free up to 75 y/o
• 6 months paid maternity/paternity leave 
• Group life Insurance and so much more!  

Does your passion make you seek for a fast-paced and dynamic working environment?

You just might be who we’re looking for - awesomeness to add to our already amazing Qmunity!

More than just a company of Customer Service Champions, Quantrics is now a leading Digital Services and IT/Software Solutions Provider.

We're working with one of the major telcos in Canada, apart from them working with Q as a Top 5 IT services company in the Philippines.  With us, you will get to grow your professional career, and gain fulfillment from significantly contributing to the global digital landscape.

You will have an opportunity to… 

• The candidate would need to work in a fully functional Agile program
• Would need to learn, understand and be a part of a strong DevEx and DevOps process.
• The successful candidate will directly support the end-to-end program collaborating with the IT Program Manager and internal business teams.
• The candidate will be accountable to work with external vendors, internal development teams and internal business analysts.
• We require a highly motivated individual, who thrives in a constantly changing and exciting environment,
• To apply creativity and innovation in the development of solutions essential to support our business divisions,
• And is able to able to lead change through cross-functional teams or business unit projects.

Must Have:

Training/Education

• Bachelor or Master Degree in Computer Science
• Equivalent experience and / or education
• 8+ years relevant professional experience

Technology

• Experience maintaining and supporting solutions in a Cloud based environment (GCP or AWS)
• Experience working with various monitoring tools.
• Ensure monitoring and self-healing strategies are implemented and maintained to proactively prevent production incidents.
• Perform root cause analysis of production issues
• Design and manage on call and escalation processes
• Participate in design reviews and production reviews for new features, products, or pieces of infrastructure
• Designing and implementing ELK (Elasticsearch, Logstash and Kibana) stack, Prometheus and Grafana solutions for monitoring and alerting.
• Debug production issues across services and levels of the stack
• Establish KPIs to demonstrate maturity, efficiency, and value to our business partners
• Works as an integral part of the DevOps team with complimentary skills and common goals
• L3 Support experience is an asset.
• Work to create a Release management process, help with Out-of-business-hour deployments, and support (Rotation with team members)
• Familiar and comfortable with agile development techniques.

Skills

• Must be able to effectively interact with stakeholders, end users, business analysts, and technical resources to gather requirements and prepare design specifications
• Excellent ability to articulate and document technical concepts to non-technical audience
• Strong troubleshooting skills (ability to uncover trouble rapidly and provide resolution)
• Comfortable working in a fast-paced, challenging environment where decisions you make will have a large process impact
• Passionate about solving challenges by leveraging technology solutions
• Bilingualism is an asset (English / French)
• Proven leadership and organization skills