Customer Service Representative - Taytay (LOE)

Customer Service Representative | Hybrid Set-up | Bell Residential Services 

Sales Inbound | Live Order Entry (LOE) Team  

Do you enjoy connecting with people and have experience in customer service? If you answered yes, we have an excellent career opportunity within the Quantrics team.  

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our Learning and Development programs to help you become a leader in no time! 

As a customer service representative, you will process orders and offer immediate support to a team responsible for selling products and services distributed by Canada's largest communications company. You will also be assisting their clientele by validating their orders and proposing complementary products based on their needs.   

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

Work with delightful and easy to please customers – Canadians! 

Answer incoming calls from sales representatives or customers to provide them with support related to their product and service orders or any other need:   

• Ensure execution based on established process flows and procedures.   
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving - are your strengths!   
• High school diploma or the equivalent, completed;   
• Ability to type quickly and accurately (25 words/minute);   
• Ability to work in a computerized environment and to multi-task simultaneously;   

• Available to work in the following timeslots: Monday to Friday (1AM to 10AM MNL) 

Here’s what you’ll need: (Skills/Basic requirements)  

• Outstanding spoken and written English skills   
• General PC knowledge  

• At least a High School Diploma, any field  
• Sales and telco experience, preferably, but not required  

You’ll fit right in if you have: (Soft Skills)  

• The sincerity for being a customer advocate and willingness to go the extra mile    

• An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.    
• A desire for exciting and fast paced work on the customer service floor   
• The sincerity to being a customer advocate and the willingness to go the extra mile   
• A collaborative spirit that enjoys a variety of challenges  

At Quantrics, we not only offer various job opportunities, and a competitive salary but we also offer amazing benefits such as...  

• Hybrid or Work-From-Home Set-up  (performance-based arrangements can be made upon regularization)  
• Performance-based Incentives and Quarterly Salary Increase  
• Option to earn more with generous Overtime incentives    
• Health Care Benefits for Employee and 2 FREE Dependents  

• Unused Sick Leave and Vacation Leave convertible to CASH  
• Life and Accident Insurance  
• Optical and Mental Health Reimbursement  
• Medicine Reimbursement for Cardiovascular Disease  
• 6 Months Paid Maternity and Paternity Leave with Cash Assistance  

• Employee and Family Assistance Program    
• Educational Assistance Program  
• Free Training Programs  
• Rice, Clothing and Transportation Allowance     
• Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms