Chat Support - Taytay

Chat Representative | Hybrid Set-up | Bell Mobility | E-Chat 

Can you type with good speed and high accuracy?  

Do you pay good attention to detail and are able to quickly provide effective solutions to customers? 

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our Learning and Development programs to help you become a leader in no time! 

At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 

Work with delightful and easy to please customers – Canadians!  (Job Description) 

• Provide customers with details on product and pricing inquiries via online chat  
• Provide effective pre-sales and post-sales customer support in a professional and competent manner 

• Enhance customer relationships and contribute to building customer loyalty   
• Navigate user-friendly work tools to track calls, gather information, and effectively resolve customer issues or queries 
• Sell, cross sell, and upsell the best communication products and services in the market  
• Document customer concerns and review accounts to fully understand the customer’s situation prior to making outbound calls  
• Available to work in the following timeslots: Saturday to Sunday (7PM to 3PM MNL) 

Here’s what you’ll need: (Skills/Basic requirements)  

• Outstanding spoken and written English skills   
• General PC knowledge  
• At least a High School Diploma, any field  

• Sales and telco experience, preferably, but not required   

You’ll fit right in if you have: (Soft Skills) 

• An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.   
• A desire for exciting and fast paced work on the customer service floor  
• The sincerity to being a customer advocate and the willingness to go the extra mile  

• A collaborative spirit that enjoys a variety of challenges 

At Quantrics we offer amazing benefits and a competitive salary that include: (Comp&Ben) 

• Hybrid or Work-From-Home Set-up  (performance-based arrangements can be made upon regularization)  
• Performance-based Incentives and Quarterly Salary Increase 
• Option to earn more with generous Overtime incentives   

• Health Care Benefits for Employee and 2 FREE Dependents 
• Unused Sick Leave and Vacation Leave convertible to cash 
• Life and Accident Insurance 
• Optical and Mental Health Reimbursement 
• Medicine Reimbursement for Cardiovascular Disease 

• 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
• Employee and Family Assistance Program   
• Educational Assistance Program 
• Free Training Programs 
• Rice, Clothing and Transportation Allowance    

• Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms