Collections Representative - Naga

Job Locations PH-Camarines Sur-Naga
Posted Date 3 weeks ago(3/2/2023 2:30 AM)
Requisition ID
# Of Equipment Required
Category (Portal Searching)


At Quantrics, our mission is to provide world-class customer service and support. We are a Qmunity of like-minded individuals who are passionate about providing the best customer experience for those under our care. We set up our employees for success in a fast-paced environment that is exciting and ever-changing, helping improve our employees’ quality of lives as well. Create the career you have been dreaming of at Quantrics! JOIN US TODAY! 


Customer Support Representative | Hybrid Set-up | Collections 


Do you have a passion for helping find solutions to customer concerns?    

Do you enjoy making genuine connections with clients and assisting them with their needs?   

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! 


  • Work with delightful and easy-to-please customers – Canadians! (Job Description) 

    • Connect with our customers through inbound and/or outbound calls to remind them of past due accounts and collect outstanding payments on balances 
    • Review customers’ account details, gather data to understand their situation, and negotiate for the optimal solution for both the company and the customer  
    • Provide outstanding customer service and support by balancing high quality customer experience with effective collection techniques 
    • Help protect the company’s revenue by collecting funds in a timely and efficient manner 
    • Available to work in the following timeslots: Monday  (9PM to 9AM MNL) 


Here is what you will need: (Skills/Basic requirements) 

  • Outstanding spoken and written English skills  
  • General PC knowledge 
  • At least a High School Diploma, any field 
  • Collections experience, preferably, but not required 


You will fit right in if you have: (Soft Skills) 

  • An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.  
  • A desire for exciting and fast paced work on the customer service floor  
  • The sincerity for being a customer advocate and willingness to go the extra mile  
  • A collaborative spirit that enjoys a variety of challenges 


At Quantrics we offer amazing benefits and a competitive salary that include: (Comp&Ben) 


  • Hybrid or Work-From-Home Set-up  
  • Performance-based Incentives and Quarterly Salary Increase 
  • Option to earn more with generous Overtime incentives   
  • Health Care Benefits for Employee and 2 FREE Dependents 
  • Unused Sick Leave and Vacation Leave convertible to cash 
  • Life and Accident Insurance 
  • Optical and Mental Health Reimbursement 
  • Medicine Reimbursement for Cardiovascular Disease 
  • 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
  • Employee and Family Assistance Program   
    • Educational Assistance Program 
    • Free Training Programs 
    • Rice, Clothing and Transportation Allowance    
    • Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms 


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