Agent Hiring - For Pooling (San Mateo)

Customer Support Representative | Hybrid or Work from Home (performance-based arrangements can be made upon regularization)

Do you enjoy talking to people and building meaningful connections with them?  

Do you have a knack for providing answers to queries and recommending solutions to issues that your customers encounter?  

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our Learning & Development programs to help you become a leader in no time! 

Work with delightful and easy to please customers – Canadians!

• Provide outstanding customer service and support by resolving telephone inquiries  
• Diffuse the frustrations of an upset customer looking for a satisfactory solution to their concerns 
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries 

• Enhance customer relationships and contribute to building customer loyalty  
• Sell, cross sell, and upsell the best communication products and services in the market 
• Collaborate with team members to resolve customer issues through e-mail, memos, voicemails, etc. 
• Adopt best practices from experienced CSRs and leaders to enhance customer experience 

Collections Representative | Hybrid or Work from Home (performance-based arrangements can be made upon regularization)

Do you have a passion for helping find solutions to customer concerns?

Do you enjoy making genuine connections with clients and assisting them with their needs?   

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you! 

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our Learning and Development programs to help you become a leader in no time! 

Work with delightful and easy-to-please customers – Canadians!

• Connect with our customers through inbound and/or outbound calls to remind them of past due accounts and collect outstanding payments on balances 

• Review customers’ account details, gather data to understand their situation, and negotiate for the optimal solution for both the company and the customer  
• Provide outstanding customer service and support by balancing high quality customer experience with effective collection techniques 
• Help protect the company’s revenue by collecting funds in a timely and efficient manner 

Sales Representative | Hybrid or Work from Home (performance-based arrangements can be made upon regularization)

Do you have the aptitude to solve problems and sell to a customer?  

Do you like high-performance challenges and being part of a winning team? 

Looking for a role where you can make good use of your skills? We have an exciting opportunity for you!  

Be one of our Customer Support Representatives and enjoy an industry-competitive salary plus amazing incentives!  Grow your professional career with our training programs that set you up for success! Explore opportunities with our Learning and Development programs to help you become a leader in no time! 

Work with delightful and easy to please customers – Canadians!

• Sell an array of world-class residential telecommunication services to customers  
• Educate customers with Bell’s latest products and services and current offers and promotions 
• Work with highly competitive sales team invested in your career growth 
• Provide outstanding customer service and support by resolving customer inquiries  

• Enhance customer relationships and contribute to building customer loyalty 

Here’s what you’ll need:

• Outstanding spoken and written English skills  
• General PC knowledge 

• At least a High School Diploma, any field 
• Sales and telco experience, preferably, but not required 

You’ll fit right in if you have:

• The sincerity for being a customer advocate and willingness to go the extra mile   

• An interest in providing customer support and assistance to clients and end-users via call, chat, email, voicemail, etc.   
• A desire for exciting and fast paced work on the customer service floor  
• The sincerity to being a customer advocate and the willingness to go the extra mile  
• A collaborative spirit that enjoys a variety of challenges 

At Quantrics we offer amazing benefits and a competitive salary that include:

• Hybrid or Work from Home (performance-based arrangements can be made upon regularization)   
• Performance-based Incentives and Quarterly Salary Increase 
• Option to earn more with generous Overtime incentives   
• Health Care Benefits for Employee and 2 FREE Dependents 
• Unused Sick Leave and Vacation Leave convertible to cash 

• Life and Accident Insurance 
• Optical and Mental Health Reimbursement 
• Medicine Reimbursement for Cardiovascular Disease 
• 6 Months Paid Maternity and Paternity Leave with Cash Assistance 
• Employee and Family Assistance Program   

• Educational Assistance Program 
• Free Training Programs 
• Rice, Clothing and Transportation Allowance    
• Awesome Workplace: Fitness Gym, Sleeping Quarters, Game Rooms