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Technical Support Representative (Earn Php 19,000 package)

Requisition ID: 2024-N001
# Of Equipment Required: 0
Category (Portal Searching): Operations

Overview

Technical Support Representative

Job Summary: A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell.

Responsibilities

What you’ll be doing:

Provide outstanding customer services and support by resolving telephone inquiries from customers
Ensure a complete resolution of the customer’s issue by following our Blueprints.
Research historical data related to previous customer calls / tickets.
Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries in an outstanding professional manner.
Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls
Sell, cross sell, and upsell the best communication products and services in the market

Qualifications

What we’re looking for:

Amenable to work on graveyard shift & shifting schedule.

Atleast 18 years old and above
Someone who is willing to work in Naga CamSur.
At least Senior HS or HS Grad (old curriculum)
Advance computer knowledge
Must have NBI Clearance prior to Job Offer
Strong and Outstanding interpersonal skills
Call Center experience or Tech related experience (preferred)

A Glimpse of what awaits you:

Earn as much as Php 16,800 basic + 2,200 non-tax allowance + Quarterly Salary Increase*
Hybrid or Work from Home* (performance-based arrangements are made after probationary period)
HMO with 2 FREE Dependents
10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
Life and Accident Insurance – Day 1
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity Leave with Cash Assistance and competitive Paid Paternity leave.