Back Office

Back Office – Customer Service Representative 

A Back Office Customer Service Representative is responsible for providing support and assistance to customers through non-client-facing channels, such as email, chat, or administrative tasks. Their primary duties include processing orders, handling inquiries, resolving issues, and maintaining accurate records.  

What you’ll be doing: 

• Ensures that customer inquiries, requests, and issues are resolved efficiently and accurately, contributing to a high level of customer satisfaction.  
• Handle blended voice and non-voice. 

What we’re looking for: 

• Ability to work up to 40 hours a week according to the following schedule:  

• Hours of Operation:  

• Weekdays and Weekends 
• 8pm to 11am (MNL)

• Willing to work in Taytay
• At least Senior HS or HS Grad (old curriculum) 
• Advance computer knowledge and a great multi-tasker 
• Must have NBI Clearance prior to Job Offer 
• Has excellent interpersonal skills 

A Glimpse of what awaits you:  

• Salary package of Php 16,800 Base pay + 2,200 Allowance + Performance Incentives + Quarterly Salary Increase* 

• Hybrid or Work from Home* (after probationary period and based on performance)
• HMO with 2 FREE Dependents  
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash) 
• Life and Accident Insurance - Day 1 
• Optical, Medicine, and Mental Health Reimbursement  
• 6 Months Paid Maternity and Paternity Leave with Cash Assistance   

and MORE! 

You may also walk in to apply!   

Our recruitment is open weekdays, Mondays - Fridays from 10AM-2PM.

Sites located at:  

Taytay, Rizal - SM BPO (landmark: SM Taytay)  

Take your journey to the next level!  

Tip: Don't forget your Valid ID and Resume.

TARA NA SA Q! 

*Terms and conditions apply. 
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