Customer Service Representative

Customer Service Representative 

As a Customer Service Support, you will perform tasks on the phone, requiring a focused approach and excellent judgement to the clients of the largest telecommunication provider in Canada. 

What you’ll be doing: 

• Provide exceptional service experience to our retail store representatives and customers. 
• Assisting retail stores with general inquiries on products, services, and in-store process guidelines. 
• New Customer activations, Mobile Number & Device changes, Rate plan & Feature additions/deletions. 
• Support our customers with mobile number porting inquiries, account transfer of responsibility as well as some billing inquires. 
  • Propose products/services corresponding to existing customers' needs. 

What we’re looking for: 

• Ability to work up to 40 hours a week according to the following schedule:    

• Hours of Operation: 

• Weekdays and Weekends 
• 6:30PM – 1PM MLA 

• Willing to work in Taytay
• At least Senior HS or HS Grad (old curriculum) 
• Advance computer knowledge 
• Must have NBI Clearance prior to Job Offer 
• Strong interpersonal skills 

A Glimpse of what awaits you:  

• Salary Package of Php 19,800 Base pay + 2,200 allowance + Quarterly Salary Increase* 
• Hybrid or Work from Home* (performance-based arrangements are made after probationary period)
• HMO with 2 FREE Dependents  
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash) 
• Life and Accident Insurance - Day 1 
• Optical, Medicine, and Mental Health Reimbursement  
• 6 Months Paid Maternity and Paternity Leave with Cash Assistance  

And MORE! 

You may also walk in to apply!   

Our recruitment is open weekdays, Mondays-Fridays from 10AM-3PM.  

Sites located at:  

Taytay, Rizal - SM BPO (landmark: SM Taytay)   

Take your journey to the next level!  

Tip: Don't forget your Valid ID, and Resume, 

TARA NA SA Q! 

*Terms and conditions apply. 
#callcenterhiring