Cloud Operator (Work From Home)

Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. You will be playing a critical role in delivering innovative solutions for our biggest client, Canada’s leading telecommunications, tech, and media corporation.

We’re looking for passionate and creative tech leaders who want to take their career to the next level and make a real impact. Our success is fueled by our people and our passion for innovation, so we empower our Qmunity and provide a workplace where they can flourish and grow.

We offer premium benefits, including:

• Work From Home Set up
• Salary based on experience, miscellaneous allowances
• Performance bonuses and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

We are seeking a skilled Cloud Operator (CloudOps) to join our team. The ideal candidate will have a strong background in managing cloud infrastructure, optimizing performance, and ensuring security compliance across various cloud platforms. This role involves collaboration with cross-functional teams to design, implement, and support cloud solutions that align with business objectives.

You will have the opportunity to…  

• Infrastructure Management: Design, implement, and maintain server, storage, network, and security infrastructures in cloud environments (Microsoft Azure, AWS, and Google Cloud).
• Performance Optimization: Identify and address potential bottlenecks affecting application performance and cloud service efficiency.
• Data Integrity: Ensure data integrity by implementing appropriate access controls for cloud services.
• Monitoring and Automation: Develop and support system monitoring infrastructure and create automated processes for cloud operations, including CI/CD pipelines.
• Incident Response: Troubleshoot production issues and respond to escalations, ensuring high availability and reliability of cloud solutions. This includes providing Level 1 (L1) support for technical inquiries and escalating complex issues to Level 2 (L2) support as necessary.
• Documentation: Create and maintain comprehensive documentation of cloud infrastructure, configurations, and processes to facilitate knowledge sharing.

Minimum Required Skills & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3 to 5 years+ of experience as a CloudOps
• Strong English proficiency is required.
• Proven experience in a Managed Service Provider (MSP) setting
• Familiarity with the ITIL framework and best practices in IT service management
• Hands-on experience with Microsoft Azure, Amazon Web Services (AWS), and Google Cloud environments, including VM, network, and automation
• Proficiency in working with Linux and/or Windows server operating systems
• Experience with automation and Infrastructure as Code (IaC) tools such as Ansible, Git, Terraform, and Azure ARM
• Experience in providing Level 1 (L1) support, including troubleshooting common technical issues and responding to service requests
• Familiarity with Level 2 (L2) support processes and the ability to escalate and resolve more complex technical challenges as needed

Nice to Have:

• Relevant certifications in Azure, AWS, or Google Cloud (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are advantageous.Experience with Google Cloud is a plus
• Experience in an Agile development environment
• Role will be covering the EST Night Shift

If you’re ready to take the next step in your career, APPLY NOW! 

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