Requisition Post Information* : Posted Date
2 weeks ago(11/6/2024 4:00 AM)
Requisition ID
2024-RQ00935703-ITM
# Of Equipment Required
1
Category (Portal Searching)
Corporate Services
Overview
Manager – IT Operations
The Site Manager, IT will play an active leadership role in a variety of contexts, from people management and technical guidance to incident management.
Responsibilities
Roles and Responsibilities
Manages the Quantrics IT support and delivery portfolio in the Philippines for the TayTay, Rizal Site.
Oversees the support and maintenance of all site IT infrastructure, processes, personnel and business continuity of critical technology services.
Develops IT knowledge within Quantrics, particularly in the IT support, superusers and SME teams.
Assists with IT Director and VP with IT process and strategy development, responding to technology and business changes.
Develop and Improve strategy to improve IT Service delivery
Responsible for the management of IT assets, both onsite and work from home equipment
Enforces excellence in service delivery, while ensuring maximum issue resolution in minimum time.
Recommends adjustments to systems, equipment or processes to enhance operating efficiency in service delivery.
Responsible for the overall performance monitoring, coaching and evaluation of the IT support team.
Qualifications
Qualifications
Bachelors/College Degree or equivalent, certified to ITIL practitioner level
5 yrs+ technology related roles, with proven leadership track record
Experience managing technical teams.
Effective in delegation, creating and driving a high performance team environment.
Possess strong leadership, communication and management skills
Experience with establishing and maintaining highly standardized process environments.
Fluent in the English language (both written and verbal)
Ability to work in a 24 X 7 rotating shift environment. Night shifts may be required
Ability to operate independently, with decision making skills in potentially high stress
Experience working as a technical resource in the BPO Call centre space, overseeing the Business Ops and IT relationship.
Detail and process oriented, able to enhance or create a process driven operating framework.
Experience in different Cloud Infrastructure, Azure, Office 365
experience with Citrix, VMware,
Good understanding of Network and Voice Infrastructure
Preferably has experience with Service Desk and IT front end Operations
