Problem Manager (Work from Home)

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

• Prime resource for pricing and offer challenges and problem management
• Bring different team business and support teams together to work and resolve the issue for customers
• Lead various business units to ensure that investigations on various Pricing and offer challenges are reviewed and progress is being made to ensure closure
• Ensure Root Cause Analysis (RCA) are preformed where applicable and work with the business/IT units to apply fixes and processes to eliminate challenges in the future
• Lead weekly RCA meetings
• Track all open or closed items and report status of all escalations and plans to prevent issues in the future
• Identify and report any risks to Senior Leaders related to roadblocks, funding and priorities

• 1 to 3 years of experience running multiple investigation concurrently and organize all the data to ensure progress is being made
• 1 to 3 years of experience explaining and communicating complex technical issues to a variety of stakeholders, including technical teams, users, and vendors
• 1 to 3 years of experience analyzing data and metrics in real-time to identify trends and root causes
• 1 to 3 years of experience performing and analyzing Root Cause Analysis (RCA) and creating resolutions for incidents or problems

You will thrive in this role if you have...

• Proficient knowledge with Information Technology Infrastructure Library (ITIL)
• Proven experience in Problem Management, Incident Management, or IT service management
• Excellent communication skills, with the ability to present technical findings to non-technical stakeholders
• Proficiency with ITSM tools (e.g., ServiceNow, Jira)
• Strong analytical and critical thinking skills

If this role sounds exciting to you, click APPLY NOW!

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