Analyst, Reporting and Business Intelligence

As an Analyst for Reporting and Business Intelligence, you will play a pivotal role in driving data-driven decision-making by creating accurate and insightful reports and dashboards. You will collaborate closely with various departments such as Finance, Human Resources, and Recruitment to address their reporting needs and provide valuable business insights. The position requires a combination of technical proficiency, analytical skills, and excellent organizational abilities to ensure the accuracy, integrity, and optimization of data processes and outputs.

• Coordinate with other departments including but not limited to Finance, Human Resources, and Recruitment for their reporting needs.
• Develop, modify, and maintain accurate daily/weekly/monthly reports for the Senior Leaders and Operations teams.
• Conduct data quality checks, ensuring data integrity and accuracy across all spectrums
• Maintain and preserve employee performance reporting files (per segment/site) ensuring its accuracy.
• Liaise with Human Resources and Operations Leaders regarding performance and success plans of agents.
• Identify insights and areas of opportunity on assigned reports.
• Communicate inconsistencies observed in hierarchy lists/databases (QORE, USCF, UKG/Kronos) impacting reports being generated.
• Identify opportunities for process improvements and optimization based on data insights
• Ad-hoc tasks, as required.

• Proficiency in MS Office, particularly in Excel
• At least one year experience using data visualization tools such as Power BI to create compelling visualizations and reports
• Work experience with programming languages and tools such as SQL is an advantage
• Minimum of 2 years of experience in data analysis, information technology, or a related field of data management and generating reports/dashboards
• Good command of the English language, both verbal and written
• Dependable and respectful of confidentiality and policies
• Excellent organizational skills
• Strong analytical and critical thinking skills
• Commitment to continuous learning and willingness to stay updated on emerging industry trends, business processes, technologies, and methodologies in the data field