Chat Support Representative (Blended)

eChat – Customer Service Representative 

An eChat Customer Service Representative engages with customers through online chat, addressing inquiries, aiding, and ensuring a positive customer experience while using written communication. 

 What you’ll be doing: 

• Provide answers to our customers for all pricing and product inquiries via online chat. 
• Provide a high level of professional, competent support in reviewing and documenting accounts of all customers in pre-sales and post-sales situations. 
• Follow procedures and enhance customer relationships and contribute to building customer loyalty.  
• Navigating computer systems to track calls, gather information and effectively resolve customer issues or queries. 
• Sell, cross sell, and upsell the best communication products and services in the market. 
• Handle blended voice and non-voice 

What we’re looking for: 

• Atleast 18 years old and above.
• Ability to work in shifting schedule

• Willing to work in Naga
• Must be amenable to do voice tasks if needed 
• At least Senior HS or HS Grad (old curriculum) 
• Advance computer knowledge and a great multi-tasker.

• Must have NBI Clearance prior to Job Offer 
• Excellent interpersonal skills 
• Outstanding English communication skills 
• Above average typing skills and comprehension (reading and writing)

A Glimpse of what awaits you:  

• Salary 16,800 basic + 2,200 non tax allowance + Performance incentives
• Hybrid or Work from Home* (performance-based arrangements are made after probationary period)
• HMO with 1 FREE Dependent
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash) 
• Life and Accident Insurance - Day 1 
• Optical, Medicine, and Mental Health Reimbursement  
• 6 Months Paid Maternity Leave with Cash Assistance
• Competitve Paid Paternity leave.

and MORE! 

*Terms and conditions apply. 

You may also walk in to apply!

Monday-Friday, 10am-5pm.

*Holiday operations are subject to change without prior notice.

*Check our Social Media pages for updates.

Site: 3F Robinsons Cybergate Roxas Ave. Cor. Almeda Highway, Naga City, Camarines Sur 4400

Take your journey to the next level! 

Tip: Don't forget your Valid ID & Resume

TARA NA SA Q!