Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.
We offer premium benefits, including:
• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!
• Working with business users, your team of colleagues and the application vendor to record, track and resolve application issues in a timely manner.
• Communicate in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced.
• Troubleshoot problems; being able to reproduce, diagnose and resolve technical problems encountered by users.
• Application Administration
• Analyze complex problems, develop creative solutions, and make informed decisions.
• Work effectively with cross-functional teams and build strong relationships.
• Prioritize tasks and produce high-quality work with a focus on accuracy and precision.
• 3-5 years of experience as a Systems Support Analyst
• 2 years of experience with communicating in electronic and in-person formats with computer users experiencing difficulties to determine and document problems
experienced.
• 2 years of experience in troubleshooting problems; being able to reproduce, diagnose and resolve technical problems encountered by users.
• 2 years of experience understanding business operations in a telecommunication service delivery and support.
• 2 years of experience in Application Administration (Linux/Bash/Cronjob)
• 2 years of experience with Database (SQL/MySQL/Oracle)
• Strong customer service mindset
You will thrive in this role if you have...
• Ability to analyze complex problems, develop creative solutions, and make informed decisions.
• Ability to work effectively with cross-functional teams and build strong relationships.
• Ability to prioritize tasks and produce high-quality work with a focus on accuracy and precision.
• Ingress experience
If this role sounds exciting to you, click APPLY NOW!
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