Application Specialist (Work from Home)

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. 

We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow. We offer premium benefits, including: 

• Home-based setup 
• Miscellaneous allowances, performance-based bonus, and yearly increase 
• HMO from day 1 for you + 2 free dependents 
• 6 months paid maternity; 15 days paternity leave 
• Company-sponsored training and upskilling, and career growth opportunities! 

• Manage daily configuration tasks and respond to end-user support requests.
• Perform configuration changes using a GUI-based system, with occasional modifications to configuration files.
• Support both configuration changes and bug fixes within the system.
• Conduct a basic level of investigation for reported bugs and escalate complex issues to the appropriate second-level support team with assistance from the team.
• Work on long-term projects related to reporting and data analysis.
• Assist in creating new reports or enhancing existing ones.

• 3 to 5 years of experience of internal technical support, working directly with end user problems and troubleshooting.
• 3 to 5 years of experience with system configuration and analysis, administering the configuration of a system on a daily basis for business operations. This includes learning and understanding the GUI configuration environment for the system, with potential tasks involving updating language files and simple database updates.
• 1 to 3 years of experience with SQL, accessing an SQL database (PostGIS) and querying/updating data.
• 1 to 3 years of testing experience including testing new functionality and debugging/assisting in resolution.
• 1 to 3 years of experience in Documentation with the ability to write clear and concise procedures for the above work.

You will thrive in this role if you have...

• Experience in technical troubleshooting and have worked on a testing team.

If this role sounds exciting to you, click APPLY NOW!

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