Cloud Solution and Application Manager

Cloud Solution and Application Manager

ROLE OVERVIEW

Leads the strategic planning, implementation, and management of Quantrics' cloud infrastructure and enterprise applications to ensure optimal performance, cost-efficiency, and alignment with business goals. Oversees cross-functional collaboration, governance, and team development to deliver scalable cloud solutions and drive key IT initiatives across the organization.

SPECIFIC DUTIES AND RESPONSIBILITIES

Cloud Infrastructure and Application Oversight

• Leads the implementation, testing, and ongoing support of cloud-based platforms and enterprise systems, including Office 365, Azure, Ticketing Tools, and ERP solutions such as NetSuite.
• Oversees the deployment, integration, and lifecycle maintenance of cloud-hosted and hybrid applications.
• Ensures optimal performance, sustainability, and cost-efficiency of cloud environments, including secure configuration of VPNs, VPCs, and hybrid cloud networks.
• Manages the integration of cloud and on-premises systems, ensuring operational continuity and data flow.

Data Integration and Reporting

• Oversees the design and execution of ETL (Extract, Transform, Load) processes to support data movement and transformation across systems.
• Facilitates the development of data models and visualization solutions using platforms such as Power BI to drive insights and data-informed decision-making.
• Implements and maintains data management practices that support data quality, consistency, and governance.

Strategic and Governance Leadership

• Develops departmental strategies and performance objectives aligned with overall business goals and timelines.
• Establishes cloud governance policies and ensures compliance with security, regulatory, and operational standards.
• Monitors and optimizes cloud spending through cost management tools like Azure Cost Management.

Project and Stakeholder Engagement

• Collaborates with PMO, vendors, and internal teams to deliver IT projects and solutions on time and within scope.
• Conducts interdepartmental reviews and communicates progress and risks to company leadership across multiple initiatives.

Leadership and Team Development

• Conducts regular coaching sessions and performance reviews to support the career growth of team members.
• Drives the professional development of staff by encouraging skills advancement in relevant technologies and tools.

Financial and Operational Management

• Oversees departmental budget planning, monitoring, and optimization to support strategic initiatives and day-to-day operations.

Core Competencies (Must-have Competencies)

• 3–5 years of hands-on experience in cloud infrastructure (e.g. Office 365, Azure, ERP systems, VMware, Citrix, etc.).
• Strong leadership and team management skills, with a proven track record in technology-related roles.
• Solid experience in cloud application deployment, support, and integration.
• Working knowledge of cloud security, including implementation and ongoing maintenance.
• Familiarity with IT industry regulations and standards, such as ISO, SOC2, PCI DSS, NIST, and GDPR.
• Project management experience, with an ability to lead cross-functional initiatives.
• ITIL Practitioner certification or equivalent understanding of IT service management.
• Ability to work independently and collaboratively in a diverse team environment.

Complementary Competencies (Good-to-have Competencies)

• Exposure to AI and ML service integration within cloud platforms to enhance application functionality.
• Advanced knowledge of cost optimization tools such as Azure Cost Management.
• Experience managing hybrid cloud networks, including VPNs, VPCs, and cross-system integration.
• Comfort with cross-departmental stakeholder communication and executive reporting.

Educational Qualification/s

• Bachelor’s degree in Information technology or a related field.
• Certifications(A plus but not required):
  • Microsoft Certified: Azure Administrator Associate – Validates hands-on expertise in managing Azure cloud services.
  • AWS Certified Solutions Architect – Associate – Demonstrates ability to design and deploy scalable systems on AWS.
  • ITIL® 4 Foundation or Practitioner – Essential for IT service management and aligning IT with business needs.
  • Certified Information Systems Security Professional (CISSP) or Certified Cloud Security Professional (CCSP) – For cloud security leadership and governance.
  • Project Management Professional (PMP) – Critical for managing complex IT and cloud projects.

Work Conditions

• Hybrid model with 3-day (Mon–Wed) or 4-day (Mon–Thu) in-office rotations.